ITIL v3
Ссылки
Содержание
The all files are zipped. 1-Introduction to ITIL 2-IT Infrastructure Library 3-IT Service Management Concepts 4-Service Desk Support 5-Incident Management 6-Problem Management 7-Change Management 8-Release Management 9-Configuration Management 10-SLA Management 11-IT Services Financial Management 12-Capacity Management 13-Availability Management 14-IT Service Continuity Management 15-IT Security Management