ITIL v3
Information Technology Infrastructure Library v3.
The video-based training
Ссылки
Содержание
File storage File storage 2
The all files are zipped.
1-Introduction to ITIL
2-IT Infrastructure Library
3-IT Service Management Concepts
4-Service Desk Support
5-Incident Management
6-Problem Management
7-Change Management
8-Release Management
9-Configuration Management
10-SLA Management
11-IT Services Financial Management
12-Capacity Management
13-Availability Management
14-IT Service Continuity Management
15-IT Security Management